Swedish Customer Support Agent (iGaming)

Our client is a fast-growing global iGaming company focused on player engagement, trust, and building successful brands that last. With a lean and ambitious mindset, they currently operate a hand-full of brands and continue to expand across the online gaming space.

As part of their ongoing growth, they are now looking for a Swedish-speaking Customer Support Agent to join their Malta office and help deliver an exceptional player experience across Sportsbook and Casino products.

This is an exciting opportunity for someone who already understands the iGaming industry and wants to grow together with a successful and expanding company.

The Role

As a Customer Support Agent, you will be the first point of contact for players, assisting them through email and live chat in a professional, efficient, and player-focused manner.

The ideal candidate has previous experience within the iGaming industry, specifically within Sportsbook and/or Casino, and enjoys working in a fast-paced environment where ownership, trust, and accountability are highly valued.

The company is looking for someone who is reliable, proactive, takes initiative, and wants to build a long-term career within a growing business.

Key Responsibilities

• Provide high-quality customer support via live chat and email.

• Assist players with account-related queries, payments, bonuses, verifications, and technical issues.

• Support customers across Sportsbook and Casino products.

• Deliver a professional and positive player experience at all times.

• Investigate and escalate more complex issues when necessary.

• Ensure all interactions are handled in line with responsible gaming and compliance standards.

• Maintain strong product knowledge, including promotions, campaigns, and internal procedures.

• Contribute ideas and feedback to improve the overall customer experience.

Requirements

• Previous experience within the iGaming industry is required.

• Experience with Sportsbook and/or Casino products.

• Fluent Swedish and English, both written and spoken.

• Strong communication and problem-solving skills.

• Able to take ownership and work independently.

• Trustworthy, organised, and detail-oriented.

• Positive attitude and willingness to grow within the company.

• Flexible to work shifts between 08:00 and 00:00, Monday to Sunday.

• Must already be based in Malta.

What’s on Offer

• Competitive salary

• Private health and dental insurance.

• Clear opportunities for future career growth.

• Company events and team activities.

• A supportive and ambitious international work environment.

• The chance to join a growing company at an exciting stage of expansion.